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Next-Gen Employee IT Portal: Enhancing Workplace Experience

This project focuses on enhancing the next-generation workplace IT support and services by improving the digital portal that serves as a central hub for employees. The goal is to create a seamless, efficient, and user-friendly experience by leveraging CISCO products to streamline IT support, service requests, and workplace management.

Project Scope

Project Details

  • Duration: 1.5 years

  • Role: Project Lead / Product Owner

  • Team Size: 5 Designers, 4 Product Owners, 20 Developers

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Key Responsibilities & Activities

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  • Conducted user research across multiple countries to understand diverse needs.

  • Facilitated workshops with product owners and customers to align on requirements.

  • Developed customer journeys for various identified personas.

  • Acted as a Product Owner, collaborating with development teams in the USA and Singapore within an Agile sprint framework.

  • Led usability testing and iterated on concepts based on user feedback.

  • Created online platforms to engage users and encourage active participation in feedback loops.

Project Objectives

  1. Develop a Web-Based IT Support Portal

  2. Define user stories that outline key functionalities required for an intuitive and efficient IT service management portal.

  3. Utilize the CISCO platform to enhance performance, security, and scalability.

  4. Ensure a responsive and accessible design to cater to a diverse workforce.

  5. Expand IT Support Services to Mobile Devices

  6. Develop a feature roadmap to extend the portal’s functionalities to mobile platforms.

  7. Ensure a seamless integration between the web portal and mobile services to provide an on-the-go IT support experience.

  8. Optimize for usability, ensuring employees can access IT support anytime, anywhere.

The Impact

Enhanced Employee Experience

A streamlined IT support system that reduces downtime and improves workplace efficiency.

Scalability & Security

Utilizing CISCO technologies ensures a secure and scalable platform that meets modern workplace demands.

Mobile Accessibility

Extending IT support services to mobile devices enhances flexibility and responsiveness for employees

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